CastIMS

Since 2005, CastIMS has been helping organizations as an integral part of their Compliance Management Systems and has helped many of these companies achieve ACA's Blueprint Quality Management System certification. Continuously improved to respond to the needs of the ARM industry, CastIMS has grown to provide organizational benefits through a collaborative information management system that can be utilized by everyone in the company.

Show your clients that their reputation is in good hands. Show government agencies how you track issues and complaints and proactively prevent consumer risk. Show your employees your commitment to adhering to the highest standards for every client. Documenting your quality and compliance efforts demonstrates that you care about delivering excellent results every time. And there’s no better way to prove this than with CastIMS.

We’ll do more than make sure you get fully developed, reliable software – you’ll get the experience and personal service you deserve. 

Modules

Client Issues and Logs

Client complaints are easily reported, logged, and referenced for follow-up.

Nonconformity Reports and Logs

Nonconformity reports track and record processes or actions that are not in compliance with company, client, or legal requirements. They are often identified through a Client Issue report or a consumer complaint.

Continuous Improvement Reports and Logs

Continuous Improvement milestones are a way of monitoring how projects are advancing.

Training Reports and Logs

Training Reports help identify training needs and also provide proof of training.

Compliance Requests and Logs

Compliance Requests assist with responding to consumer complaints and provide a reference for all correspondence, including the number and nature of complaints.

IT Requests

IT Requests allow the company user-friendly access to the IT department’s workload and provide a single location to receive updates and view the progress of IT projects.

CS Requests

CS Requests allow the company to track client requests for additional services and to segregate client requests from client complaints.

Document Control

Unlimited users and non-database storage of files ensure CastIMS Docs is a useful and affordable document manager.