ARS has had the pleasure of using your product for about six months. I feel it is only fair to reach out to you and let you know how impressed we are with the program and the level of service you provide. That said so many of us in the collection business are pulled in numerous directions and in the day and age of CFPB compliance this has been a blessing. We can teach and track the “basics” of FDCPA or FCRA which is wonderful and a time saver. The reporting is also a great tool and lets us know if we are progressing in our compliance objective.
I also like the fact that this product can be adapted to our individual policies and goals. To this end, we have added Cybersecurity and Handling Consumer Objections the way ARS prefers the representatives to perform. We have plans to add a correct base answer percentage for individuals to obtain to earn their monthly incentives. These features plus the small amount of time it takes daily along with the cost has made this a winner for ARS.
I would recommend anyone who has struggled with training, compliance and proper documentation to give this a serious thought. If I can ever be of help to individuals with questions, please feel free to have them contact us.
Director of Compliance and Development
Like many in the third-party collection agency industry, Todd, Bremer & Lawson has recognized and responded to the increasing importance of compliance management as a crucial component of a successful and competitive collection business. KnowledgeLink has not only increased the mastery of compliance and policy information among our staff members, it has created an awareness and focus that wasn’t evident previously.
We increasingly see compliance management as a key competency that current and prospective clients expect an agency to have. I recently completed a RFP response that asked for a description of compliance training conducted by our agency. We feel like KnowledgeLink is a differentiator and enhances our competitiveness.
I recommend KnowledgeLink to any agency that is implementing or enhancing its training and compliance processes.
Todd, Bremer & Lawson, Inc.
We've been using KnowledgeLink for over six months now and the impact has been significant. Our collectors have reached a much higher level of mastery on the basic material we have presented to them in the past and we've also been able to expand their knowledge base considerably. KnowledgeLink is extremely flexible and allows us to roll out training on agency policies and client policies quickly and easily. The reporting functions allow us to accurately determine how much of the training is absorbed and the specific areas where we need to dedicate greater attention.
We've recently started utilizing KnowledgeLink in our initial collector training as well with excellent results so far. We've been pleasantly surprised with the simplicity of the tool and the ease of integration with our existing training program.
Brent D. Rollins
Receivable Solutions, Inc.
We believe in hiring and maintaining the best trained staff available. As part of our training program we utilize Peak Revenue Learning as a tool to always keep current regulations in front of our employees and management.
We now have both collection and administrative staff daily receiving topics on FDCPA, FCRA, HIPAA, SCRA and GLBA. The presentation of a few topics daily allows our staff to retain more of the knowledge than what traditionally we have done in a classroom setting. The system is easy to set up and, most definitely, easy for the staff to complete their daily assignments. Managers are able to see how the staff responds and coach them as needed where they seem to have difficulty understanding a concept.
I am pleased to say that this is the second company I have implemented the Peak Revenue Learning methodology. I highly recommend it to any collection agency that wants to insure compliance with today’s regulations.
Frank M. Souto
MedConn Collection Agency
Chris Rickman was highly recommended by a colleague during one of our numerous conversations regarding the major challenges facing our industry. The endorsement was so strong I felt compelled to reach out to Chris. It only took one conversation with Chris for us to recognize our organization would benefit from his industry knowledge and expertise.
Chris has been providing consulting services to our organization for several months now and we are extremely pleased with the results. We have found Chris to be intuitive, genuine, candid, and objective. Our brainstorming sessions with Chris always generate fresh and unique ideas. Chris has delivered a wealth of knowledge, tools, and processes that will greatly enhance our efficiency and help take our organization to the next level.
It has truly been a pleasure working with Chris who is clearly driven by his passion for our industry and his entrepreneurial spirit. In my opinion, there isn’t a company in our industry that wouldn’t benefit from his services.
Chief Executive Officer
BCA Financial Services
I've known Chris Rickman as a friend and colleague for many years. Over that time, I've always had the highest respect for his intelligence and abilities. He is one of the most highly effective business people I know with decades of proven results that eclipse most of us.
I recently hired Chris to do an on-site consulting engagement for our company and could not be happier with his work product. He delivered focused, insightful results, on time and within budget. His depth of knowledge is astounding, as he seems to be fully conversant in everything about healthcare receivables management and business in general. Additionally, the time spent with him invariably leads us from one topic to another and the takeaways are priceless.
I could not recommend Chris more highly because he is a seasoned, successful, personable and professional advisor that will provide you with the solutions you need.
Chris hired me to work with him as his coach and advisor while he was President at his previous firm and at Peak Revenue Group. He wanted to grow personally and professionally, and to teach his organization to execute better.
I have worked with Chris since 2009. I have found him to be excellent in his communication (direct and to the point), superior in his ability to analyze a situation and to create solutions that demonstrate both careful thought for who is involved with and what he/they are trying to solve. He is also excellent with process and workflow. Chris is able to find the non-obvious in a situation. This makes him very valuable in his current role as a consultant and business advisor. He is able to guide his clients to insights and answers that are essential to creating the right custom solution.
Chris speaks with candor, always able to get to the point quickly, a valuable asset in the world of consulting. Likewise, Chris is able to hear feedback that is direct and to the point. His knowledge, experience, approach to analyzing root cause, and his ability to design the perfect solution for any given situation makes Chris an excellent choice to improve how your business runs.
Chris has been great to work with. I would highly recommend him.