Training & Development
Achieve higher performance and greater compliance through training program design, enhancement, or deployment of KnowledgeLink.
Minimize regulatory and legal risk by compliance program development, improvement, or enhancing staff education with KnowledgeLink.
Increase effectiveness and revenue per collector with strategy development, workflow process re-engineering, benchmark reporting, dialer management enhancements, and incentive program design.
Avoid devastating or embarrassing security breaches with security policy and program development.
Improve client satisfaction, collection, and compliance rates with quality assurance process design.
Decrease turnover and increase revenue by hiring personnel with the right aptitude and attitude through targeted selection and testing processes.
Meet revenue targets and satisfy clients by forecasting and setting collection goals based upon recovery expectations and inventory.
For Healthcare Providers
Collection Service Review
Minimize exposure and increase return from your self-pay, insurance, or bad debt collection services through best practices review. Are your collection services investing in current collection technology, analytics, recruitment and training, quality control programs, and rock solid compliance and security infrastructures?
Collection Service Selection
Choose the right collection partners with RFP design and due diligence examination.
Collection Service Development
We will assist you in the complex process of creating a provider-owned collection service that uses modern software and strategies; is staffed with well-trained, effective personnel; conducts operations in compliance with regulations and facility standards; and achieves your ROI objectives.