CFPB Takes Action Against Debt Collection Firm Collecto, Inc. d/b/a EOS CCA

On December 7, 2015, the Consumer Financial Protection Bureau (CFPB) announced an enforcement action against debt collection firm Collecto, Inc. d/b/a EOS CCA (EOS) for allegedly violating the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, and the Dodd-Frank Wall Street Reform and Consumer Protection Act.

The CFBP’s complaint, which was filed in federal district court in Massachusetts, alleges that in 2012 EOS paid AT&T $35.4 million for a portfolio of more than three million cellphone accounts that had a face value of approximately $2.3 billion.  The CFPB alleges that despite EOS learning that the portfolio contained fraudulent, already paid, or already settled debts, EOS

  • continued to take action to attempt to collect the debt from consumers;
  • reported to credit reporting companies inaccurate information, including that all three million consumers disputed the debt despite knowing that not all debts were disputed; and
  • collected nearly $743,000 on more than 2,300 accounts that consumers disputed and EOS failed to verify.

Although EOS has not admitted any wrongdoing, EOS and the CFPB agreed to a Stipulated Final Judgment and Order which, if approved by the court, would require EOS to

  • stop collecting and reporting on consumer debt that has been disputed by consumers and which EOS is unable to verify or substantiate;
  • stop collecting on debt that EOS has reason to believe contains inaccurate information;
  • stop reselling debt that it obtains from other debt collectors, for five years;
  • ensure information provided to credit reporting companies is accurate; and
  • pay a $1.85 million civil penalty.

The enforcement action against EOS is just the latest in a number of CFPB enforcement actions related to debt collection services, underscoring a clear priority for the CFPB.  Indeed, the CFPB’s November 20, 2015 Semi-Annual Report noted that approximately 30 million consumers currently have accounts in collection and that debt collection complaints accounted for 32 percent of all consumer complaints received by the CFPB from October 1, 2014, through September 30, 2015.  Further, the CFPB’s Fall 2015 rulemaking agenda, indicates that the CFPB is currently conducting research in anticipation for rulemaking related to debt collection activities.

You can view the CFPB complaint against EOS here:

You can view the CFPB and EOS Stipulated Final Judgment and Order here:

By Zane Gilmer