California Call Recording Law Loses its Teeth; Collectors to Benefit

Many debt collection companies record calls to ensure quality and compliance in their operations. This practice has proven a double-edged sword, as it makes agencies possibly vulnerable to liability under state statutes regulating call recording. California’s call recording statute may be the most draconian of all: it imposes civil liability of $5,000 for each call surreptitiously recorded in violation of the statute. <more>