Foti Out? Zortman In? What’s Up With Voicemail Messaging?

Ask any collection agency executive about their top three compliance issues, and “voicemail messages” will most likely be among them. The reason? The Fair Debt Collection Practices Act (FDCPA) can present agencies with a real Catch 22. Under the Act’s Section 805(b), debt collectors are prohibited from disclosing the existence of a debt to a third party without the debtor’s consent. <more>