Lessons Learned from Bank of America’s Record-Breaking TCPA Settlement?

Bank of America has been getting a bad rap lately; but it’s not like the company is doing much to help itself. The bank recently agreed to pay $32 million to settle multiple proposed class action lawsuits over harassing debt collection calls made to customers’ cell phones. According to Reuters, this is the largest cash payout ever for a lawsuit concerning the Telephone Consumer Protection Act. <more>