The Problem with Saying “Don’t Bring Me Problems, Bring Me Solutions”

It’s time to retire the saying “Don’t bring me problems, bring me solutions.” Even though advocates of this approach believe it reduces whining, increases empowerment, helps employees manage up, and boosts careers, it’s fraught with challenges. Not every problem has an easy solution. Tackling the complexity of most significant business issues can take a pool of talented people with diverse points of view. 

Negligent Employees Are No. 1 Cause of Cybersecurity Breaches at SMBs

Careless workers and poor passwords have led to a rise in ransomware attacks and other breaches on SMBs, which cost an average of $1 million.  Negligent employees are the no. 1 cause of data breaches at small and medium-sized businesses (SMBs) across North America and the UK, according to a new study from Keeper Security and the Ponemon Institute, released Tuesday. Of the 1,000 IT professionals surveyed, 54% said careless workers were the root cause of cybersecurity incidents, followed by poor company password policies.

This is How to Spot a Lie on a Resume

More people than you think lie on their resumes. Here are six tell-tale signs a candidate has stretched the truth. People are lying more on their resumes - new research from Robert Half’s OfficeTeam found that nearly half of survey respondents knew someone who had lied on a resume, a 25% increase over the company’s 2011 survey. But how do you know? It can be tough to spot falsehoods right off the bat, but if you know what to look for, you can spot clues in inconsistencies or questionable assertions, says attorney and career branding expert Wendi M. Weiner, a board member of the National Resume Writers’ Association.

This First-Party Thing is Heating Up

Creditors like the first-party model because it maximizes control over the collection agency. Debt collectors like the first-party model because it insulates them from liability under the Fair Debt Collection Practices Act (FDCPA). Arguably, consumers like the first-party model because they effectively communicate directly with the party to which they owe money. But if this seems too good to be true, it probably is. Three cases recently shined a spotlight on the first- and third-party collection models that should give the first-party servicer pause.

What No One Wants to Tell You About Marketing a Small Business

When it comes to marketing your brand, the sexiest answers – like running ads – aren’t often the best answers. And though you may claim to have “tried them all,” my guess you’ve been thinking about some things incorrectly. All of this gets to an interesting question I’ve been getting recently: How did all the clients in your book reach their niche audience? I can’t see how they went from small clients to huge, dream clients? Did they do a lot of online ads? How did they go from networking with the wrong people to attracting the exact person they want to work with?

Agency Execs Share Best Practices in Hiring Job Candidates

The use of personality testing in the hiring process was the biggest point of debate between a trio of panelists on a webinar presented last week with one of the panelists heavily endorsing their use.Mike DeCarpio, the director of collections at RevSolve, says his agency uses a number of personality tests during the hiring process to identify and determine whether the candidates have the right skill sets and personality traits to succeed at the company and in the industry.

Tap into the True Pulse of Your Company with these 14 Tactics

Q. What's a really good way to get an accurate reading on the pulse of your company from your employees? 

You should make this a primary responsibility of your HR leader, and they should know that you expect to receive accurate reporting on this. While it may seem like passing it off to someone will be limiting, a good HR director will have a fluid understanding of how to check up on the pulse of the company.

Long Arms of the CFPB Don’t Exclude Healthcare Providers


Many healthcare providers aren’t aware that entities servicing healthcare receivables may have to answer to the CFPB. Though not directly in the CFPB’s purview (yet), any providers that report delinquent debt to credit reporting agencies, partner with first and third party collection agencies, or collect on patient accounts can all be indirectly impacted. Reality is that angry patients can (and do) log complaints with the CFPB about the collection practices of providers, Extended Business Offices (EBOs) or a third party working on behalf of them.

What to Say When You Don’t Know What to Say

There are some moments when I just don’t know what to say. I want to share something meaningful – a helpful thought or a word of comfort. But, when I try to form sentences, my tongue gets tied and nothing sounds quite right. I felt this way a few weeks ago after the horrific events of Charlottesville. The images I saw on the screen of the overt demonstration of racism and hate disturbed me to the core. It made me think of my friends who experience both overt and the more hidden systemic forms of racism every day. I wanted to say something meaningful, but I struggled with finding the right words to convey my feelings.

The Difference Between Amateurs and Professionals

Why is it that some people seem to be hugely successful and do so much, while the vast majority of us struggle to tread water? The answer is complicated and likely multifaceted. One aspect is mindset—specifically, the difference between amateurs and professionals. Most of us are just amateurs. What’s the difference? Actually, there are many differences:

How to Fake Humility (And Why You Sometimes Should)

Psychologists have found that even the most effective leaders benefit from being self-deprecating. We’re generally quick to celebrate arrogant, egotistical people, especially when they’re clearly talented (Kanye, anyone?). But what if–like most people–you’re not extraordinarily capable? The answer is simple: You’re better off being humble. Or at least seeming humble to others.

How to Hire Executives

To build a great company you’ll need to hire great people — it’s one of the top three priorities of the CEO. Executives have outsized influence on your company, and there is a slightly different process to hire them versus most employees.Today I’ll share my experience hiring executives to clarify my thinking, learn it one level deeper, and teach others (continuous learning is one of our values at Coinbase). These are the steps I like to follow.

Atlanta Judge Pitches Federal CFPB Case Against Global Payments

Saying the U.S. Consumer Financial Protection Bureau “blatantly” ignored his directions, a federal judge in Atlanta dismissed the agency’s claims against a metro Atlanta payment processor and three others for allegedly aiding fraudulent debt collectors.The CFPB’s case against Global Payments and similar firms pointed to a potentially huge risk for the multibillion-dollar transaction processing industry in Georgia and elsewhere.

The Sales Manager’s Job Is Different

The front line sales manager (FLSM) has, possibly, the single most difficult and important job in the sales organization. FLSMs are responsible for translating the strategies and priorities of the organization into execution by their teams. Through their teams, they are responsible for millions to tens of millions in revenue. Given the importance of this role, I’m constantly amazed at how casually many organizations are in hiring and onboarding sales managers.

Put Yourself in Your Client's Shoes

I just don’t understand salespeople. There’s one trait they’re all missing. It comes down to empathy. Are you able to put yourself in the other person’s shoes? I know what I want. I know how I want it to be, but the reason VaynerMedia has been so successful is because I haven’t been stubborn about forcing all of my clients, who are $18 billion companies, to do it my way. I’m nothing, you know, me as a brand, as a person, as a human, I’m teeny tiny compared to them. So I have enormous empathy. 

Four Strategies for Cultivating Strong Leaders Internally

Strong leadership is a hallmark of strong companies. But it is often a resource in very short supply. “It’s not like there’s this overwhelming abundance of great leadership talent, and every company gets who they need,” says Bernard Banks, a clinical professor of management and associate dean for leadership development at the Kellogg School. This means that cultivating leaders internally, while challenging, has a lot of advantages.

Capitalism the Apple Way vs. Capitalism the Google Way

Whichever company’s vision wins out will shape the future of the economy. While lots of attention is directed toward identifying the next great start-up, the defining tech-industry story of the last decade has been the rise of Apple and Google. In terms of wealth creation, there is no comparison. Eight years ago, neither one of them was even in the top 10 most valuable companies in the world, and their combined market value was less than $300 billion. Now, Apple and Alphabet (Google’s parent company) have become the two most valuable companies, with a combined market capitalization of over $1.3 trillion.

You Can Speak More Powerfully Without Ever Raising Your Voice

You’ve sat at the back of the room and struggled to make out what the person up front is saying. Aware of how aggravating that is, you try and do things differently the next time it’s your turn to speak—to “project” and “speak up.” You think the extra volume helps your voice carry and makes you sound authoritative. But just ask anybody seated in the front row—or even the tenth—and once their eardrums are done ringing, they’ll probably tell you they felt shouted at, that it was no less annoying than listening to someone who’s hard to make out.

12 Essential Exit Interview Questions

Employees leave. No matter how much time and effort you invest in retention strategies, you simply cannot keep them all. While it can be hard to accept the resignation of a valuable employee, it can also offer a great opportunity to learn about their employee experience. Although they won’t want to burn any bridges, outgoing staff are likely to be willing to have an honest conversation about your strengths and weaknesses as an employer.

So You Think that the CFPB has Gone Into Remission? Think Again About Debt Collection

In our CFR Blogs, we focus on rulemaking at the CFPB. We think it is important to keep our readers up to date on matters affecting financial services companies. And, we generally try to avoid speculation about the role of politics. With this said, it is clear that the CFPB has been laying low since the inauguration of President Trump and the ascendency of a Republican Congress.