What To Do When People Keep Quitting

Sometimes the best efforts at retention fail. Here’s how to understand why people leave, and what to do about it. Ever notice how one person quitting their job can lead to a rush of others out the door in short order? Whatever the reason, says Lisa Sterling, chief people officer at Ceridian, a global human capital management technology company, managing a team with high attrition requires internal changes to ensure employees feel satisfied and engaged, as well as stop further departures that can eat into the bottom line. 

How to Win an Argument

Dale Carnegie said that the only way to get the best of an argument was to avoid it. He was a very smart man. I suppose the title of this post is a little misleading because the fact is you really can’t win an argument. You may be able to use your words to beat someone into submission, you may be able to force someone to comply with your wishes and you may be able to make someone feel stupid and defeated. But you didn’t actually “win” anything. 

Survey: Remote Workers are Paranoid and Feel Left Out

When you’re a remote worker, there’s a nagging thought that creeps in when your emails and messages go unanswered: Is everyone hanging out without me? When you’re not physically in the rooms where it happens, you can start to worry that you don’t have a seat at the table.That’s what a new VitalSmarts survey of 1,100 employees found.

Judge Calls Out Lawsuit for Being ‘Silly,’ but Denies Sanctions

A federal judge in New Jersey has tossed a potential class-action lawsuit against a collection agency, ruling that the arguments made by the plaintiffs in the case are “silly.” A copy of the ruling in the case — Macelus v. Capital Collection Service — can be viewed here. Attorneys for the plaintiff argued that the language used by the collection agency in a letter sent to collect on an unpaid debt of $351 was confusing and that the “least sophisticated consumer” as interpreted by the Fair Debt Collection Practices Act would not have understood the identity of the actual creditor.

How to Reduce the Costs of Salesperson Turnover

Even the best sales forces can’t keep every good salesperson. Loss of salespeople to competitors occurs frequently in high-growth industries in which the demand for experienced salespeople exceeds the supply, such as in fast-evolving technology markets. Poaching of salespeople also occurs when sales are driven largely by relationships. For example, wealth management companies frequently recruit advisors who have built a strong book of business at competitive firms.

7 Questions That Lower Resistance to Negative Feedback

Great feedback often surprises recipients. They don’t see themselves clearly. Frankly, none of us do. Your feedback was rejected. Now what? If we open our hearts at all, it’s to people who care. If you don’t care, walls go up. Are you fully committed to the best interests of feedback recipients? Or do you have an ax to grind? If you’re trying to be useful, press forward. But if self-interest motivates you, forget about it. You’re the issue.

How to be More Assertive at Work When That’s Just Not Your Personality

It’s your job to ask for things. Here’s how to be more comfortable with getting what you want. Find it hard to advocate for yourself? You’re not alone. The personality trait that psychologists call “agreeableness” describes how motivated you are to get along with other people. If you’re highly agreeable, that motivation can sometimes prevent you from sticking up for your own interests. Anytime you ask for something at work, you run the risk that you’ll be told “no” – and possibly aggravate the person you’re asking.

Ask These 9 Questions Before Every Meeting to Avoid Wasting Time

A lot of meetings are pointless. But they don’t have to be. Many activities suck up a lot of our time at work. And no activity feels more like a time suck than pointless meetings. Of course, not all meetings are a waste of time. If done right, a meeting can solve problems or convey information without an endless Slack thread. The key is preparation, and asking yourself the right questions. Before you get your team together for another pointless meeting, ask the following questions to ensure that it’ll be the most productive use of everyone’s time.

5 Types of Fraud in Business That Could Put You in a Bind

Running a business is hard enough when everything goes smoothly. But when you’re an entrepreneur, the unexpected happens. You need to prepare yourself for every possible situation, including fraud. Business fraud isn’t as rare as you might think. It’s important that you know how to prevent and deal with fraud if it comes your way. Small businesses with less than 100 employees experience a median loss of $154,000 due to fraud, according to the Association of Certified Fraud Examiners (ACFE). This number is higher for small businesses than most large companies.

Increase Your Influence - Stop Talking!

If your life was a silent film, could the people in the audience discern your influence? How? We leaders have become a communicative group. I just Googled “leadership,” and got 861 million hits. We’ve written books on leadership, blogs on leadership, articles on leadership, and white papers on leadership. We’ve talked about leadership in podcasts, radio interviews, TED talks, TEDx talks, and on TV. We diligently craft messages about leadership for every social media channel under the sun.

Why You Need to Hire for Soft Skills, Not Experience

It’s no secret that business owners are struggling to find good employees these days. According to Patrick Valtin, a talent acquisition and retention consultant and author of No-Fail Hiring 2.0, the problem is not that there aren’t enough qualified candidates—it’s that employers are defining “qualified” all wrong. “Many small business owners are focusing too much on selecting applicants primarily based on their hard skills,” explains Valtin. If you’re looking for job candidates with specific skills and experience, you could be making a big mistake.

Operation Chokepoint – The Report of its Death May Be an Exaggeration

"Wait a minute," you may say, "the Department of Justice just announced that Operation Chokepoint was over. I read the letter." Yes, in an August 16 letter to Congress the Department of Justice stated that Operation Chokepoint "is no longer in effect, and it will not be undertaken again." While the announced end of Operation Chokepoint may be an important moment for the payments industry, it is equally important to recognize that there is nothing to stop the Department of Justice – or,

16 Highly Effective Strategies for Closing a Sale, Revealed by 16 Top Salespeople

Finding the right way to close a sale is what separates sales hunters from sales gatherers. Here are some great closing techniques you can start using today. Gathering sales leads is tough. Getting in the door. Getting in front of decision makers is tough. But closing the sale? That's what separates good salespeople from great salespeople. The following is from Ryan Robinson, a content marketing consultant to the world's top experts and growing startups.

This is Why “Slow to Hire and Quick to Fire” is Bad Advice

Speed and accuracy are not mutually exclusive. Here’s a new hiring mantra to adopt instead. Be slow to hire and quick to fire. You’ve probably heard this hiring advice, and perhaps you’ve even followed it. While it sounds logical, it’s almost always bad advice, says Scott Wintrip, author of High Velocity Hiring: How to Hire Top Talent in an Instant. “People who are slow to hire operate out of fear of making a bad choice,” he says. 

FDCPA Case Challenges Use of Trade Name Abbreviation

A federal judge in New Jersey dismissed a putative class action under the Fair Debt Collection Practices Act (FDCPA) alleging that the use of an abbreviation for a registered trade name in a voicemail message violated § 1692 of the FDCPA. The case is Levins v. Healthcare Revenue Recovery Group, LLC, (Case No. 1-17-cv-00928, U.S.D.C, District of New Jersey). Specifically, plaintiffs contended that the collection practices of defendant Healthcare Revenue Recovery Group (HRRG) violated the FDCPA, because the practices: 

13 Dos and Don’ts of Business Email Etiquette

Few things can tarnish your professional brand quite like a poorly written, misguided email. One click of the ‘send’ button, can be the difference between a successful business exchange and a potential HR issue or coworker conflict. And while Americans send hundreds of thousands of emails a day, the electronic mail should not be taken for granted. Whether you’re a senior professional or an office newbie, here are 13 must-remember dos and don’ts of business email etiquette.

The Problem with Saying “Don’t Bring Me Problems, Bring Me Solutions”

It’s time to retire the saying “Don’t bring me problems, bring me solutions.” Even though advocates of this approach believe it reduces whining, increases empowerment, helps employees manage up, and boosts careers, it’s fraught with challenges. Not every problem has an easy solution. Tackling the complexity of most significant business issues can take a pool of talented people with diverse points of view. 

Negligent Employees Are No. 1 Cause of Cybersecurity Breaches at SMBs

Careless workers and poor passwords have led to a rise in ransomware attacks and other breaches on SMBs, which cost an average of $1 million.  Negligent employees are the no. 1 cause of data breaches at small and medium-sized businesses (SMBs) across North America and the UK, according to a new study from Keeper Security and the Ponemon Institute, released Tuesday. Of the 1,000 IT professionals surveyed, 54% said careless workers were the root cause of cybersecurity incidents, followed by poor company password policies.

This is How to Spot a Lie on a Resume

More people than you think lie on their resumes. Here are six tell-tale signs a candidate has stretched the truth. People are lying more on their resumes - new research from Robert Half’s OfficeTeam found that nearly half of survey respondents knew someone who had lied on a resume, a 25% increase over the company’s 2011 survey. But how do you know? It can be tough to spot falsehoods right off the bat, but if you know what to look for, you can spot clues in inconsistencies or questionable assertions, says attorney and career branding expert Wendi M. Weiner, a board member of the National Resume Writers’ Association.

This First-Party Thing is Heating Up

Creditors like the first-party model because it maximizes control over the collection agency. Debt collectors like the first-party model because it insulates them from liability under the Fair Debt Collection Practices Act (FDCPA). Arguably, consumers like the first-party model because they effectively communicate directly with the party to which they owe money. But if this seems too good to be true, it probably is. Three cases recently shined a spotlight on the first- and third-party collection models that should give the first-party servicer pause.